Financial Services and Insurance Frameworks
Credit Union Sample
Financial view of performance
Top Level KPI Goals: Total Assets, Total Liabilities
Insurance
Operational view of performance, some balanced elements, most of the focus is on efficiencies.
Top Level KPI Goals: Associates, Outcomes, Financial Performance, Operational Efficiency
Manufacturing and Construction Frameworks
Construction Sample
Operational view that focuses on finance, people and safety.
Top Level KPI Goals: Accounts Receivable, Finance, Safety, Labor Ratio
Manufacturing Sample 1
Operational scorecard, balanced elements with a strategic focus through measurement of employee skills, manufacturing process and efficiencies, suppliers and customers.
Top Level KPI Goals: Customer, Financial, Growth & Diversification, Internal
Manufacturing Sample 2
Operational scorecard, balanced elements with a strategic focus on finance, outputs, efficiencies, employee skills, manufacturing process, suppliers and customers. Stronger focus on the engineering elements on this scorecard.
Top Level KPI Goals: Customer Satisfaction M&O, Financial Perspective Ops, Growth Perspective Ops, Internal Perspective Ops
Petro Chemical
Strategic view of performance, balanced elements, high level executive summarized metrics as part of scorecard.
Top Level KPI Goals: Financial, Customers, Associates
Strategic Frameworks
Strategic Sample
Example of a sales driven organization, balanced perspective across functions.
Top Level KPI Goals: Customers, Associates, Business Development., Finance
Retail and Services Frameworks
Food and Beverage Sample
Strategic framework, focusising on creating and organization with sustainable growth
Top Level KPI Goals: Run the Business, Grow the Business, Protect the Business, Improve the Business
Hospitality
Operational framework that measures identified functions through assessment of efficiencies, outputs, results and feedback.
Top Level KPI Goals: Application of Policy, Customer Satisfaction, Globally Preferred, Member Profitability, Mid Market Penetration, Products/Services, Responsive/Supportive, Viability/Stability
Operational and Functional Frameworks
Enterprise Capital Sample
Sample operational framework focusing on three top level goals which help provide enhanced insight into the competence of people. This framework also provides advanced content including the performance of both internal and external structures.
Top Level KPI Goals: Competence, External Structure, Internal Structure
HR Sample
HR view of performance, contains balanced elements but only from the perspective of HR and its function.
Top Level KPI Goals: Communication, Corporate Image, Performance Management, Reward and Recognition, Training & Development, Work Climate
IT Sample
Operational scorecard for IT, contains balanaced elements, good measurement example of IT effectiveness and productivity.
Top Level KPI Goals: Customers, Financial, Operational Excellence, People
Call Center Sample
Operational view of performance from a call center perspective.
Top Level KPI Goals: Quality of Accessibility, Quality of CSR Interaction, Quality of Solution
