Government
Defense Sample
Operational view of performance, strong focus the on processes and performance of identified functional areas.
Top Level KPI Goals: Operations, Administration, Management
Depts of Housing Sample
Operational view of performance, forward looking, balanced perspective, some regulation and adherence metrics present.
Top Level KPI Goals: Sustainability, Customer Service, Internal Process, Learning and Growth
Depts of Transportation
Operational view of performance, focus on road safety, measurement of fatality rates, road conditions, some HR measures, survey measures from citizens.
Top Level KPI Goals: Environment, People, Public Issues, System Performance
Local Gov Services Sample
Operational view of performance, city and local government focus on key service areas provided to constituents.
Top Level KPI Goals: Development Application Approval Process, By-Law Enforcement, Licensing, Economic Development, Roads, Stormwater Management
Healthcare and Life Sciences
Blue Cross Blue Shield Sample
Strategic framework with a balanced perspective for BCBS healthcare organizations.
Top Level KPI Goals: Financial , Customer, Innovation, Internal Pespective
Healthcare Sample
Operational view of performance with a focus on specific functions within the organization, some strategic elements.
Top Level KPI Goals: Financial, Operational, Satisfaction, Outcomes,
Health Services Sample 1
High level scorecard wth executive KPIs
Top Level KPI Goals: Financial, Customer Service, Employee Satisfaction
Health Services Scorecard
Balanced Scorecard framework for a healthcare provider measuring finanacials, efficiencies, services, quality, patient feedback, patient volumes and process.
Top Level KPI Goals: Financial Reporting, Operational Management, Service Delivery, Strategic Directions
Patient Services Sample
Summary view of quality care levels, patient satisfaction and volumes
Top Level KPI Goals: Volumes- Inpatient Quality, Volumes - Outpatient Quality, Volumes - Risk Management, Volumes - Customer Perception, Volumes - Physicians Practice
Pharmaceutical Sample
Scorecard framework for the pharmaceutical industry.
Top Level KPI Goals: Product Innovation, Customer Focus, Employee & Org. Excellence, Financial Performance
Energy & Utilities
Utility Sample
Balanced Scorecard framework for the Utility industry.
Top Level KPI Goals: Customers, Corporate Responsibility, Operational Excellence, People, Financial
Operational/Functional
Enterprise Capital Sample
Sample operational framework focusing on three top level goals providing enhanced insight into the competence of people. This framework also provides insight into the performance of both internal and external assets.
Top Level KPI Goals: Competence, External Structure, Internal Structure
HR Sample
HR view of performance, contains balanced elements but only from the perspective of HR and its function.
Top Level KPI Goals: Communication, Corporate Image, Performance Management, Reward and Recognition, Training & Development, Work Climate
IT Sample
Operational scorecard for IT, contains balanaced elements, good example of IT effectiveness and productivity.
Top Level KPI Goals: Customers, Financial, Operational Excellence, People
Telecommunications
Balanced framework for a telecommunications company.
Top Level KPI Goals: Associates, Business Development, Customers, Finance
