Actuate solutions are used by leading organizations across multiple industries to improve internal operational effectiveness, contract service levels and customer outsourcing relationships. Using BIRT Performance Analytics – the most fully featured Performance Management application and integrated BIRT based Root Cause Analysis, organizations can manage SLA’s and allow users to seamlessly drill down from their SLA scorecard KPIs to investigate the underlying operational detail stored in other systems.
Users can leverage interactive and dynamic Performance Scorecards and Performance Dashboards to personalize how information is displayed for a complete understanding of all aspects of SLA performance including: income and profitability, customer satisfaction, adaptability, services times, performance issues as well as the performance of improvement initiatives.
Features and Benefits of BIRT Performance Analytics
- Deliver timely, accurate information directly to customers pertaining to SLA performance
- Internally manage service delivery against contractual targets using scorecards and dashboards
- Provide dynamic Briefing Books, Strategy Maps and interactive reports
- Investigate performance issues through seamless drill down to lower level transactional data
- Reduce financial risks associated with missed SLA targets
- Improve operational effectiveness to deliver high quality services on time, and on budget
- Align your SLA’s to any operational or strategic framework such as the Balanced Scorecard or Malcolm Baldrige
